FAQ

📦 Orders & Shipping

Q1: How long will it take to receive my order?
A: Orders typically take 2–4 business days to arrive once processed. Shipping times may vary depending on your location.

Q2: Do you ship internationally?
A: Currently, we only ship within the continental US and UA.

Q3: Are there any extra shipping charges?
A: Additional shipping fees may apply for certain addresses. You’ll see all shipping costs during checkout.

Q4: Can I change my shipping address after placing an order?
A: Please contact us as soon as possible at ops@yeaday.com. Once your order has shipped, we may not be able to make changes.

🔁 Returns & Refunds

Q5: What is your return policy?
A: You have 30 days from the date of delivery to return eligible items for a full refund.Please refer to our Return Policy for details.

Q6: How do I start a return?
A: Visit our Return Portal or contact us at ops@yeaday.com for assistance, especially for bulk orders (5+ sets).

Q7: When will I get my refund?
A: Refunds are processed within 7 business days after we receive and inspect the returned item(s).

Q8: Can I return bulk or wholesale orders?
A: Bulk purchases and wholesale orders are final sale and not eligible for return.

🧴 Product Information

Q9: Are your products eco-friendly?
A: Yes! We are committed to sustainable materials and responsible production practices.

Q10: How should I care for my product?
A: Care instructions are provided on each product page and on the packaging. Please follow them for best results.

💳 Payment & Account

Q11: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options listed at checkout.

Q12: Do I need an account to place an order?
A: You can checkout as a guest, but creating an account allows you to track orders and manage returns easily.